UMC Market FAQ

REGISTERING

How do I become a member?

Go to our home page at UMCmarket.org and enter your email-address and a password of your choice in the upper right hand corner of the page. Now you are a member!

How do the micro-donations I create end up at my church?

After creating an account, click on the ORGANIZATIONS tab and search for your church. If you have trouble finding your church, try to search for the name (exclude UMC or United Methodist etc.) and add the town you’re located in. When you find it, click on the green JOIN ORGANIZATION button. Now your micro-donations will go to your church.

I can’t find my home church

Every United Methodist Church in the US is listed on UMCmarket. If you have trouble finding your church, try to search for the name (exclude UMC or United Methodist etc.) and add the town you’re located in. If you still can’t find it, e-mail our support team and we will help you.

How do I download the plug-in?

To be able to go directly to your favorite stores and create micro-donations from your purchase, you need to download our plug-in/browser app. Go to UMCmarket’s home page and click on the big purple button that says “Download our browser app and shop at your favorite stores!” Follow the instructions and you’re all set.

Why can’t I download the plug-in to my smart-phone or tablet?

Unfortunately, Apple and other suppliers don’t allow plug-ins for their smart-devices. So if you want to shop from these devices you have to start from UMCmarket.org. Log in, go to STORES, pick a store and shop. The donations will be the same. We are working on finding a way around this problem, but it will still take a couple of months until we can release our app for smart-devices.

How can I ensure that my church has been designated?

To ensure you have designated your home church to your account, log in and click MY PAGE and choose MEMBERSHIPS. You should see your church there if you have done everything correctly.

Registering a new Organization or Ministry

We can help you to sign up your Ministry or Organization as long as it is affiliated with the United Methodist Church. Please e-mail our customer support with the name you want to be listed under, your address, phone number and webpage and we will look into it and get back to you.

CONFIRMATION OF DONATIONS

When can I see my micro-donations in my account?

Depending on the store, and if they have the item in stock, please allow at least 48 hours for them to reply. When they reply, we’ll send out an email to you specifying the amount of your micro-donation. You will then also see the donations reflected in your account as pending.

Amazon purchases

Amazon purchases work a little differently and have to be claimed. About 24 hours after your purchase on Amazon, you can claim it by going to MY PAGE on UMCMARKET.org and click on PURCHASE NOTIFICATIONS. Add the name of your item on the row with the corresponding price and your donation will soon be approved and reflected in your account. Click NOT MINE on purchases you don’t recognize. They are created at the same time as yours, which is the reason why they also appear.

Travel confirmation

We have made a separate agreement with Travelocity which will give us a higher percentage back to the church than going through the Stores section. The micro-donations from the travel site will not show up on your account, but will instead be gathered in our back-office and paid out every month to your church when your church’s total micro-donations have reached $100. The check will come together with a report stating the purchases and the created micro-donations.

When does the church get the donations?

Every month the church will receive a report of all micro-donations that have been approved together with a check of the accumulated donations that have been created. (Please note that the report and payment will be distributed when $100 or more is reached. If the accumulated total is less than $100, it will roll-over to the next month until the accumulated amount reaches $100).

When will my donations go from Pending to Approved?

Every Store in our system has different return policies, which is the reason why the approval of a donation varies. The stores need to know before they transfer the donation that the purchased item can’t be returned. Usually this occurs 30 days after the purchase date. Once that date is passed, the donation is approved and will be payable on the last day of the month thereafter.

CHANGING OUR CHURCH’S INFORMATION ON UMCMARKET

Our church isn’t listed under the name as we know it

Please email us what you want your church to be listed as and the address of your church and we will change it accordingly.

We want to change different data on our page

Please email us what you want to have changed and we will change it for you.

Can we as a church be the administrator of UMCmarket?

In order to minimize the work for the churches, we have decided that UMCmarket will take care of all customer support related to the market place. As we are also the administrator to all churches, your members can come to us when they have questions regarding purchases or technical issues etc. As a church you can always contact us if you want to get a detailed report of the status of your account or anything else.

TECHNICAL ISSUES

Have I managed to download the browser app?

If you’ve managed to install the application, you should be able to see the Cross and Flame sign in the command bar of your browser. How it looks varies a little from browser to browser. When you enter a participating store, Macy’s for instance, there should be a pop-up telling you the percentage the store gives back in micro-donation. If you can’t see it, please restart your computer. If it’s still not working, try to download it again or contact our customer support.

How do I uninstall the plug-in?

If you don’t like the plug-in you can always uninstall it and instead create micro-donations by going to UMCmarket, log in and chose the store you want to buy from. Uninstalling works differently from browser to browser. Usually you will find it under PREFERENCES and EXTENSIONS. Please call our customer support if you need help doing this.

I NEED HELP PROMOTING UMCMARKET IN MY CHURCH

Here are some guidelines to help market this fund-raising to your church. Pick and chose what works for you!

VIDEO

Show the introduction video in church

BULLETIN

Write a text in your bulletin about UMCmarket. Text example: Support our church for FREE while shopping online! Just sign up to the church’s new fund-raising program www.UMCmarket.org which has been approved by the UMC Global Ministries. A percentage of your shopping will be donated to our church. Go to UMCmarket and become a member!

WEB PAGE

To inform your members about UMCmarket on your web page, add this text: Support our church for FREE while shopping online! Just download the new app from UMCmarket, which has been approved by the UMC Global Ministries. A percentage of your shopping will be donated to our church. Click here to download the app/plug-in and add your email and password. Or click here for detailed information.

EMAIL TO MEMBERS

We have, together with the General Council on Finance and Administration, designed an email to be sent out to members after introducing the program in church. Click here and copy/paste its content to an empty email and send it to all members. When they receive it, they can also Share it on Facebook, Twitter, etc.

FACEBOOK

It is also a good idea to inform members about UMCmarket on your Facebook page. Here you can also post the web page text or the link to the email.